Frequently Asked Questions
Everything you need to know about shopping with TooTimid.
Is my order shipped in discreet packaging?
Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of the store name or contents on the outside to ensure your privacy.
What will show up on my credit card statement?
To maintain your confidentiality, your billing statement will show a discreet corporate name rather than the website URL.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened or used items for health and safety reasons. If an item is defective, please contact us within 30 days for a replacement.
How can I track my package?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Are your products body-safe?
We prioritize your health by sourcing high-quality, body-safe materials such as medical-grade silicone, stainless steel, and phthalate-free plastics.